There are scores of transactional processes taking place at the same time in every financial Institution that could benefit from the streamlined efficiency Content Services and ECM solutions available from IDT, Hyland and CAPSYS CAPTURE. From initial account opening, branch capture and courier management, E-signatures, fraud mitigation. Underwriting and pre-screening, line-of-business integrations, loan servicing, policy management, invoice processing, shipping and receiving, wire transfer execution and more.
Content Service and ECM solutions from IDT provide organizations increased transparency into documents, information and processes. Executives, Compliance Officers and managers gain improved visibility using a dashboard that presents an overview of critical information in one easy-to-read screen, so they see how processes are working in real time.
Not only does it increase the ability to share information internally and externally, it also helps identify roadblocks and measure the effectiveness of processes. By measuring KPI’s (key performance indicators) and business process statistics, management can optimize and fine tune their business processes, creating a unique, competitive advantage in the marketplace.
Create consistency for account origination and management
Paper-based processes slow new business generation opportunities and fail to capture critical information, but even lending institutions doing business digitally can be at risk for slow-downs. Just because you can access customer data electronically or scan documents into line-of-business systems doesn’t mean your underlying business processes are efficient.
Instead of managing paperwork when opening new accounts or managing existing accounts, you simply capture documents and data directly into your ECM platform, regardless of original format. Your employees enter required information without leaving familiar applications and capture signatures digitally. That means employees never leave the customer’s sight or ask them to wait.
With Content Service and ECM solutions from IDT, lending institutions:
- Reduce their overall transaction processing time while increasing accuracy
- Create repeatable, consistent processes with predictable outcomes
- Increase visibility and transparency into the overall business
- Simultaneously protect against fraud while mitigating risks
- Enable straight-through processing while leveraging E-signatures to increase speed of decision making and transactions
That optimization can be deployed departmentally or enterprise-wide depending on needs and budgets.
And, by using Enterprise File Sync and Share solutions integrated with your Content Service and ECM solution set available from IDT, you can share your account origination documents with customers to speed processing even further. If you have a network of indirect brokers or credit union partners, Enterprise File Sync and Share is the ideal technology to facilitate such secured information sharing – it’s the safer, less expensive alternative to secured email and SFTP.
The natural interaction between Content Services, ECM and EFSS allows you to securely share those files automatically as part of your new account opening and maintenance processes with those who do not have access to your Content Services and ECM solution.
Click here to learn more about a Regional Bank leveraging Enterprise File Sync and Share Services to automate secured exchange of documents with its indirect partner channel!
Contact our team and partner with IDT today to learn more about our Centralized and Distributed Branch Capture processing solutions.